![]() If the product is deemed defective, damaged, missing parts or incorrect, feel free to contact our Customer Service Team through live chat, emails or phone calls, to raise a return/refund request. If the order includes any back ordered items, our Online Customer Service Team will contact you via email, or phone calls, to keep you informed. Once your order is ready for pick up, we will email you with the booking number, including all the details so you may collect from our store in time. If you have any queries, please contact our Customer Service Team via email " Pick up:Īll orders will be processed as soon as possible as we know how important it is for you to get the items promptly. We appreciate your understanding and cooperation on these matters. These charges will be evaluated on a case-by-case basis and, if applicable, will be billed separately to the customer in a supplementary invoice. Please note that these circumstances will result in extra delivery fees. Difficult delivery locations: If the delivery location is particularly hard to reach, or if it requires more than one person to safely deliver the goods, this will require additional resources. These special conditions include but are not limited to: Elevator/stair delivery: If the delivery location requires the use of stairs, or if the location is not directly accessible by elevator, this will increase labor and time costs. Any extra charges will be communicated and agreed upon prior to the second attempt of delivery.Īdditional charges may apply under certain circumstances in addition to the base delivery fees. We kindly ask our customers to ensure they or an authorized representative are present at the delivery location at the specified time to avoid these additional costs. ![]() Missed Delivery If a scheduled delivery is missed due to the recipient not being available at the designated location during the agreed delivery time, an additional re-delivery fee may be applied. Please know that not always, but in some instances the volume of orders we receive may increase the delivery timeframe marginally. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. ![]() Factors such as public holidays and peak delivery times might cause delays.ĭuring Christmas and sale periods please allow extra time for your parcels to arrive. Timeframe estimates from when the parcel is sent and only account for Business Days. We will do our best to ensure delivery within estimated delivery time, these do not include delays that outside our control. *Please Note: All orders will be processed and sent as soon as possible after received. The actual delivery time will depend on the courier that carries your parcel. In most cases it will be within the first 24hrs as we aim to get every order off as soon as possible.Īfter order has been shipped, standard shipping time normally take up to 2 - 7 business days in metro areas (all states), and 7 - 15 business days in regional areas (all states). Please allow 0-3 days processing time before your parcel is sent. Please feel free to contact us when you have any questions regarding the products, or regarding to your order. We have corresponding warranty policy and detailed description according to the product category, and this helps to cover the manufacturer’s fault and other issues that may arise within the warranty period. ![]() We will try to resolve any issue that occurs to reduce your concern. We hope to make more customers purchase our products, and let our products enhance their homes for comfort and stylish living.īy using our website and the related features, we will send direct updates of premium product information to the email address you provide, with your express consent. MyHomeware as an Australian based supplier been in the bathware industry for over 10 years, we have been striving to providing customers with high-quality products and good customer service.
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